By adhering to the BBB standards, Energy Focus aims to create and maintain trust in our business.

Build Trust: Establish and maintain a positive track record in the marketplace.

Advertise Honestly: Adhere to established standards of advertising and selling.

Tell the Truth: Honestly represent products and services, including clear and adequate disclosures of all material terms.

Be Transparent: Clearly disclose all policies and procedures that bear on a customer’s decision to buy.

Honor Promises: Abide by all written agreements and verbal representations.

Be Responsive: Address marketplace disputes quickly, professionally, and in good faith.

Safeguard Privacy: Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.

Embody Integrity: Approach all business dealings, marketplace transactions and commitments with integrity.